FAQ! Need Help?
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See Our Most Frequently Asked Questions Below
Browse our collection, select your size and color, then click "Add to Cart". Proceed to checkout, fill in your delivery details and choose your payment method — Cash on Delivery or online payment.
You can cancel or modify your order within 24 hours of placing it by contacting us on WhatsApp or email. Once dispatched, changes are not possible.
You can track your order using the Order Tracking page on our website. Enter your Order ID and contact number to see real-time status.
Yes! We offer Cash on Delivery (COD) across Pakistan. A small COD handling fee may apply.
We accept Cash on Delivery, bank transfer, and online card payments via our secure payment gateway.
3–5 working days for major cities. Remote areas may take 5–7 working days.
Yes! Free shipping on all prepaid orders across Pakistan. COD orders have a standard delivery fee.
Currently we ship within Pakistan only. International shipping will be available soon — stay tuned!
We accept returns within 7 days of delivery. Items must be unused, unwashed, and in original packaging with tags attached.
Contact us via WhatsApp or email with your order number and reason for return. Our team will guide you through the process.
Yes, size exchanges are possible subject to stock availability. Contact us within 7 days of delivery to arrange an exchange.
Refunds are processed within 5–7 working days after we receive and inspect the returned item.
A Sold Out item is currently out of stock. You can use the "Notify Me" feature on the product page to get an email when it is back in stock.
Most popular items are restocked regularly. Use the Notify Me feature to be the first to know when an item comes back.
Your personal information is used solely to process your orders and improve your shopping experience. We never sell or share your data with third parties. Your information is stored securely and handled in accordance with applicable privacy laws.
By using NOOM Store, you agree to our terms of service. All products listed are subject to availability. Prices may change without notice. NOOM reserves the right to cancel any order in case of pricing errors or stock issues.
Most NOOM garments should be washed in cold water on a gentle cycle or hand-washed. Avoid bleach. Check the label on each garment for specific care instructions.
Yes, most fabrics can be ironed on a low to medium setting. For embroidered or embellished pieces, iron on reverse or use a pressing cloth to protect the detailing.
Store garments in a cool, dry place away from direct sunlight. Use padded hangers for delicate fabrics and fold heavier knits to prevent stretching.
